WhatsApp
01
Tickets from intake to closure
Link each ticket to a client, site and service, set owner and status, and review the outcome with the client before closing or reopening it.
← All solutions
FACILITY MANAGEMENT CRM / MAINTENANCE OPERATIONS
From the first ticket to the finished repair
A facility and maintenance system that brings tickets, work orders, clients and sites together. Assign jobs to technicians, track priorities and service deadlines, and capture the work, photos and client signature from mobile.
From
$999
Includes installation, training and after-purchase support per your proposal
- Android app for technicians
- Priorities & SLAs
- Photos & client signature
- After-purchase support
WHO IT IS FOR
Built for facility management and maintenance companies, building operations teams and service desks that receive tickets and need to organise assignment, follow execution and approve closure.
Every ticket gets an owner and a clear next step
Instead of ticket details scattered across calls and notes, keep the site, requested service, priority, assigned technician and execution updates in the same system.
02
Work orders and technician dispatch
Create work orders from tickets, assign the right technician, and set the schedule and site-access notes.
03
Technicians work from their phones
Technicians see their assigned jobs, call the client, open directions, update each stage and upload photos and the client’s signature.
Everything your team needs, in one place.
Service catalogue and priorities
Work-order categories and service types, with an impact assessment that suggests P1/P2/P3 and response/resolution times.
Proof of work
Resolution notes, technician comments, photos and client signature, then verification before the ticket closes.
Clients, contracts and sites
Client records, contacts and contracts, plus a site directory by property, building, floor and unit.
Operations dashboard and reports
Open, critical and SLA-breached tickets, technician workload, and status/priority reports with CSV export.
New opportunities pipeline
Lead stages, owners and follow-up dates alongside day-to-day maintenance operations.
Roles, permissions and alerts
Admin, call-centre, technician and limited-partner roles, with in-app notifications and scheduled SLA reminders.
HOW WORK FLOWS THROUGH THE SYSTEM
- Receive the ticket and identify the client, site and service type.
- Assess impact, priority, response and resolution time.
- Assign the work order to a technician and schedule it.
- Update job stages and capture evidence from mobile.
- Verify with the client and close or reopen the ticket.
Facility Management CRM by Multi Pixels
Screens from a demo build with sample data; names and figures are not real customers.
We don’t hand over a system and disappear.
Every licence comes with the Multi Pixels team behind it: we install, configure, train your team and stay with you after go-live. Support scope and duration are written into your proposal before you pay.
Arabic and English team in Cairo, serving companies in Egypt, the GCC and worldwide.- Installation & go-liveWe deploy the system on your hosting and domain, enable HTTPS and check every screen works.
- Branding & configurationYour company name, logo, user accounts and roles, plus the service or product catalogue the system needs.
- Team trainingA hands-on session for admins and users so your team is working in the system from week one.
- Data migration helpWe help you prepare existing customers, locations or products and import them in a clean structure.
- Technical support after launchA direct WhatsApp and email support line for questions and issues, with fixes for defects in the features you received.
- Customisation when you need itNeed another screen, report or integration? We scope and quote it separately and transparently.
From demo to go-live, in clear steps.
- 1Live demo
We walk you through the system using a scenario close to your operation.
- 2Clear proposal
Version, setup, any customisation, and support scope and duration in writing.
- 3Install & configure
We launch it on your hosting with your branding and settings.
- 4Train & go live
We train your team and stay close during the first days of use.
- 5Ongoing support
An open support line after launch, plus extra development on request.
Straight answers before you decide.
Is there an Android app?
Yes. A technician app is downloadable from inside the system and connects to your system address once it is set up on your hosting with HTTPS.
Can technicians upload photos and signatures?
Yes. The job screen includes work photos, the client’s signature and resolution notes.
Can we customise maintenance types?
Yes. The service catalogue is editable, including categories, service types and SLA settings.
Is it an accounting or spare-parts inventory system?
No. It focuses on operations and customer service. Accounting, purchasing and spare-parts inventory are not included.
Is the interface in Arabic?
The current interface is in English. An Arabic interface can be discussed as a customisation.
How much is it, and what happens after I buy?
Versions start from $999 and include installation, configuration, training and post-launch technical support defined in your proposal.
OTHER SOLUTIONS
START WITH A DEMO
See the system running on a scenario like yours.
Book a demo and we will answer your questions on setup, pricing and after-purchase support.
